Terms & Conditions

These Terms & Conditions govern your use of HattaKatta (the "Platform", "we", "us" or "our"). By using the Platform, you agree to these Terms.

1. What the Platform is

We are a marketplace. Fitness training services are provided by the trainer (the "Trainer"), not by us. A person who books sessions with a Trainer is a "Client". We manage booking, scheduling and payments.

2. Account

You are responsible for providing accurate information. A Trainer account requires our approval; we may withhold or withdraw that approval.

3. Bookings and credits

When you buy a session pack, you receive credits (each a "Credit"). Each confirmed session uses one Credit. The validity of Credits is stated with each pack. Bookings are usually confirmed instantly (instant booking), and one Credit is used at that time; some Trainers approve each booking themselves first — in that case, the booking is confirmed when the Trainer accepts it. A Trainer may cancel any confirmed booking — if this happens, your Credit is always returned (see the Refund Policy).

4. Who your payment is for

Every plan belongs to one Trainer. The Trainer’s name is shown on the plan before you buy, and shown again on a screen before payment. We collect that money on behalf of that Trainer — the service is provided by the Trainer, not by us. The Platform deducts its fee and releases the balance to the Trainer. Money for sessions that have not yet taken place is held by us and may be refunded in accordance with the cancellation policy, except where section 7A applies (referred clients), in which case funds may be released to the Trainer earlier under our payout rules.

5. Cancellation

The rules are set out in the Cancellation & Refund Policy, which forms part of these Terms.

6. Health disclaimer

Guidance provided on the Platform — including any plan created with AI — is general fitness guidance, not medical advice. If you have an injury or illness, or are taking any medication, consult a doctor before you start. You undertake exercise at your own risk. Full details — when to consult a doctor, what to keep in mind during a session and what happens in an emergency — are in the Health & Safety Policy, which forms part of these Terms.

7. Limitation of liability

We are not responsible for the quality of a Trainer’s service, the Trainer’s advice, or any injury suffered during a session. To the extent permitted by law, our total liability is limited to the amount of the transaction in dispute.

7A. Trainers’ own clients (invite link / code)

For a Client who joins the app through a Trainer’s invite link or code, that Trainer is the service provider — HattaKatta is only the platform for booking, payment collection, records and safety tools. For such a Client’s pack: (a) if the Trainer stops midway, does not turn up, or does not complete the sessions, HattaKatta does not give a refund and is not liable; (b) any refund or settlement is a matter between the Client and the Trainer; (c) the Platform releases money to the Trainer in accordance with its payout rules, and gives no guarantee that it will hold back or return that money. The Client accepts this in the app before buying the pack.

7B. Trainer conduct and complaints

A Trainer is an independent service provider — not our employee. We verify each Trainer’s qualifications (certificate plus human review) and provide safety tools for sessions (emergency button, check-in, reviews), but HattaKatta is not responsible for a Trainer’s conduct, advice or any misconduct during a session — we act only as an intermediary. If you face any objectionable behaviour, harassment, fraud or unsafe situation, report it immediately through Help & Support in the app or to the Grievance Officer; in serious cases, contact the police (112) first. We acknowledge complaints within 48 hours, may suspend the Trainer until the inquiry is complete, and may remove the Trainer from the Platform after the inquiry. We will cooperate with the authorities in accordance with law.

7C. Rules for Trainers

By becoming a Trainer, you agree that: (a) the qualifications/certificates you provide are genuine; (b) you will treat Clients with respect and in a professional manner, and will not share a Client’s private information (photos, health details) anywhere; (c) you will arrive at the scheduled time and, if you cannot attend, will cancel in advance through the app; (d) you are responsible for your own tax/GST — apart from the platform commission, your earnings are yours; (e) if you break these rules, your account may be suspended or closed, and any remaining payout may be withheld in accordance with law; (f) the Platform’s fee structure, payout rules, client lists and any other non-public information about the Platform that you receive as a Trainer are confidential — you will not disclose them to anyone outside the Platform, and any breach may lead to suspension or termination of your account and to such legal remedies as are available under law.

7D. Age

The Platform is only for persons aged 18 or older.

8. Changes

We may change these Terms. Revised Terms take effect as soon as they are published.

9. Governing law

These Terms are governed by the laws of India. Disputes shall be subject to the jurisdiction of the courts at Noida (Gautam Buddha Nagar), Uttar Pradesh.