This policy explains what happens when a session is cancelled and when money is refunded. These timelines are applied automatically on the platform.
Cancelled 8 hours or more before the session:
Your credit is returned. You can use it to book another slot.
Cancelled within 8 hours of the session:
The credit is forfeited. The trainer had reserved that time for you.
Cancelled by the trainer (at any time):
Your credit is always returned. You will not bear the loss for a cancellation caused by the trainer.
Client does not attend (by 15 minutes after the scheduled start time, without having cancelled): the credit is forfeited — the trainer had reserved that time for you.
Trainer does not attend: report “Trainer didn’t show up” in the app — your credit is returned and the trainer is not paid for that session.
If either side is running late, they can let the other know through the “Running late” option in the app — the session window is extended by that amount.
To request a refund of an unused pack, please contact us.
If you joined through your trainer’s invite link or code, your trainer is your service provider. If the trainer stops midway or does not complete the sessions, HattaKatta does not give a refund — the settlement is between you and your trainer (Terms §7A). You accept this in the app when you buy the pack.
Refunds are initiated within 5-7 working days of the request being approved.
The money is returned to the original payment method. Depending on your bank, it may take a further 5-10 working days to reach your account.
We respond to refund requests within 2 working days.
Write to us through the Contact page, and include your registered email address and the date of payment.
Business details
Legal entity: Karan Gupta (sole proprietor)
Operating address: Noida, Uttar Pradesh, India
Email: karangupta.bizz@gmail.com
Phone: +91 99222 76345
GST: N/A (not GST-registered)