Service Delivery Policy

HattaKatta is a digital service. No physical goods are sent, so there are no shipping or courier charges.

When you receive the service

• Immediately after payment, session credits are added to your account — usually within a few seconds.
• Once the credits are added, you can book any of the trainer’s available slots.
• The training session takes place at the scheduled time that you and the trainer have booked.

If credits do not appear

If your payment went through but the credits do not appear, first close and reopen the app. If they still do not appear, contact us right away — we will fix it or refund you within 2 working days.

Where sessions take place

Each pack is either in-person or online, as shown on the pack before purchase. For in-person packs the venue is the gym or location listed by the trainer; a session may be switched to online only by mutual agreement in the app. The platform only arranges the booking.